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Privacy Policy

This Privacy Policy explains how The Pokies Net Casino may handle personal information when you visit the website, create or use an account, contact support, make transactions or otherwise interact with our services. We aim to handle information fairly, securely and transparently, and only use it for legitimate business, service and legal purposes.

The Pokies Net Casino operates under a licence issued by the Curacao Gaming Commission, licence number 1668/JAZ. All games run on certified RNG systems and player data is protected by 256-bit SSL encryption.

Information we may collect

When you use an online casino website, we may collect information that identifies you, relates to your account or helps us operate, secure and improve the service. The type and amount of information collected can depend on the services you use, the choices you make and the information needed to meet applicable requirements.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and other information provided when you register or update an account. We may also keep records of communications with you, including enquiries made through customer support, feedback, complaints and requests relating to your account.

Identity and verification information

To verify identity, eligibility and account ownership, we may request documents or information such as identity documents, proof of address or other verification material. These checks can also help prevent fraud, money laundering, unauthorised access, underage gambling and the misuse of our services.

Payment and transaction records

We may process information about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction activity. Payment details may be handled by payment service providers and other specialist partners. We may not receive or store all payment information ourselves, depending on the payment method and the systems involved.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, language settings, access times and pages or features used. We may also receive information about errors, performance and interactions with the website. This information helps us maintain a reliable, secure and useful service.

Cookies and similar technologies

We may use cookies and similar technologies to remember preferences, keep parts of the website working, maintain account sessions, understand website usage and support security. Some cookies may be placed by service providers that help us operate or analyse the website. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or operation of certain website features.

How we use information

We use personal information for purposes connected with providing and managing our services. We seek to collect and use information that is relevant to those purposes and to avoid using it in ways that are incompatible with the reason it was collected.

  • Creating, maintaining and administering your player account.
  • Processing deposits, withdrawals and other account transactions.
  • Providing customer support and responding to questions, complaints and requests.
  • Verifying identity, age, eligibility and account ownership.
  • Carrying out security, anti-fraud, risk-management and responsible gambling checks.
  • Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
  • Meeting applicable legal, regulatory, tax, financial, gambling and record-keeping obligations.
  • Keeping the website, systems and payment processes secure and functioning properly.
  • Understanding how players use the website so we can improve content, features, performance and user experience.
  • Sending service messages about your account, transactions, security, changes or important operational matters.
  • Sending marketing communications where permitted and where the relevant preferences or consent requirements apply.
  • Handling disputes, enforcing terms and conditions, and protecting our rights, players and business.

We may combine information collected from your account, website activity, support interactions and transactions where this is reasonably necessary for these purposes. We may also use information in an aggregated or de-identified form for analysis, reporting, security and service improvement, where it no longer reasonably identifies you.

Marketing choices

If you receive promotional communications, you can usually opt out by using the unsubscribe option in the message or by contacting us. Withdrawing marketing consent will not normally affect service messages that are necessary for your account, transactions, security or other important operational matters. We may retain a record of your preference so that it can be respected.

Sharing, security and retention

We may share information where reasonably necessary to provide the service, complete a requested transaction, protect players and systems, or meet an applicable obligation. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, professional advisers, security specialists and other service providers that assist with operating the website.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to investigate suspected fraud or unlawful activity, to protect the safety and rights of individuals, or in connection with a business transfer or similar corporate event. Service providers are expected to handle information in accordance with appropriate instructions and security requirements.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service or method of transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access information.

International handling

Some service providers or systems used to operate an online casino may be located in Australia or other countries. Where information is handled across borders, we aim to take reasonable steps to ensure that appropriate safeguards and handling standards apply, subject to the requirements relevant to the particular service or transfer.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Third-party websites

The website may contain links or integrations to third-party websites, payment services or other online resources. Those services may have their own privacy policies and practices. We encourage you to review their information before providing personal details. We are not responsible for the privacy practices of independent third parties.

Your privacy rights and how to contact us

Depending on your circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no valid reason for us to keep it, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@thepokiesnetcasino.top. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, especially where the request involves account information or documents.

We will consider and respond to requests within a reasonable timeframe, subject to identity checks, technical limitations, legal requirements and any applicable exceptions. A request to delete information may not be accepted where we must retain certain records for legal, security, fraud-prevention, dispute-resolution or transaction purposes. In those circumstances, we will explain the relevant limitation where appropriate.

Keeping your information accurate

You should keep your account information accurate and up to date. You may be able to update some details through your account settings. If a detail cannot be changed online, contact support@thepokiesnetcasino.top and explain what needs to be corrected. We may request supporting information where necessary to protect account security or meet verification requirements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements. The updated version will be made available on the website, with the revised wording applying from the date shown or from the time it is published where no separate date is stated. We encourage you to review this page periodically.

By using The Pokies Net Casino website and services, you acknowledge that you have had an opportunity to read this Privacy Policy. If you have questions about how your information is handled or wish to make a privacy request, contact support@thepokiesnetcasino.top.